FAQ

 
 
 
 
 
FAQ - Frequently asked questions1. FX6A3794 web 2
Answers to common questions about your subscription options or how to use the material on the website. There is also a video taking you on a guided tour of the material, further down in this article.

- Can I buy a subscription for a friend?
- Yes, of course! There are even gift cards, with or without glitter! (Or PDF versions if you'd prefer.)
Go here to read more.

- Can I buy a new subscription after mine has expired, using my old user info?
- Yes, you can! Welcome back!
Go here to read more in English.  

Läs om att köpa ny prenumeration efter att din prenumeration varit utgången ett tag - På svenska.

- Can I stop recurring payments (automatic renewal) ?
- Yes, of course!  Only stay if you feel like it is the right thing for you to do!
Go here to read more in English.

Läs om att stoppa automatiska betalningar för förnyad prenumeration - På svenska.

- Can I upgrade my shorter subscription to a longer one, even though I have time left on it?
- Yay, with pleasure! We're thrilled that you want to stay longer!
Go here to read more in English.

Läs om att uppgradera till en längre prenumeration innan tiden är slut på den kortare - På svenska.

- I've forgotten my user name and password, and the reset doesn't work. Can you help me?
- Yes, of course! Send an email and write what you remember from your user info.
This email address is being protected from spambots. You need JavaScript enabled to view it.


- I bought a subscription today, but I still can't log in! What could be wrong?
1. Did you write your user name and password with upper and lower case letters in the same place as you did when you signed up? (The system is sensitive to "big" and "small" letters.)
2. Sometimes I wonder if the app that handles the payments can get tricked by the different time zones, which makes the payment take a while longer. Don't worry though, you will have the right amount of time that you paid for, once the payment comes through. Try again in an hour or so, or if you are anxious to get started; send me an email and I might be able to fix it if I'm by the computer! This email address is being protected from spambots. You need JavaScript enabled to view it.


- I want to play some tunes or exercises from this website with my friends/students. Can I?

- Yes, you can! Be sure to always give proper information on who has written the tunes, arrangements or exercises if using them. You are also allowed to share (but not publish or distribute in any way) a few PDFs and sheet music. You may not share any of the videos. The videos and audio files are only for Fiddle Academy-subscribers.
Read more about Terms and Conditions.

A video which answers the most common questions my subscribers have about using the material on the website. It shows the view as seen on a computer, not a smart phone: